Hi,
I'm getting various bugs since updating to Safari 9.1.3 on Mac OS X El Capitan.
Certain websites are taking significantly longer to load. In some cases not loading at all, .e.g Instapaper or Feedly.
I have no extensions installed and I have attempted to clear my cache and history.
Thanks.
MacBook Pro (Retina, 13-inch, Mid 2014)
Thanks for the links Eric. Unfortunately they didnt work for me.
I'm also not able to login to Apple Support, Whatsapp, any site with a login.
@infosee Malware scan showed nothing. Heres my EtreCheck report:
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-05 14:36:33
Download EtreCheck from https://etrecheck.com
Runtime 1:39
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Safari not loading certain websites and general bad performance.
Hardware Information: ⓘ
MacBook Pro (Retina, 13-inch, Mid 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,1
1 2.6 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 193
Video Information: ⓘ
Intel Iris
Color LCD 2880 x 1800
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one hour
Disk Information: ⓘ
APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.10 GB (30.61 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ⓘ
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Configuration files: ⓘ
/etc/hosts - Count: 23
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-09-02) [Support]
/System/Library/Extensions
[not loaded] com.paceap.kext.pacesupport.master (5.9 - SDK 10.6 - 2016-09-02) [Support]
[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.6-6 - SDK 10.9 - 2016-09-02) [Support]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.10 - 2016-09-02) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4 - 2012-07-11) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1 - 2012-07-11) [Support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6 - 2012-07-11) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4 - 2012-07-11) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 156 Apple tasks
[running] 75 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 160 Apple tasks
[running] 84 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-24) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2015-08-25) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2014-11-22) [Support]
[running] com.wacom.pentablet.plist (2014-12-23) [Support]
[running] com.wacom.wacomtablet.plist (2016-05-25) [Support]
Launch Daemons: ⓘ
[loaded] PACESupport.plist (2012-07-11) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2015-09-24) [Support]
[running] com.adobe.agsservice.plist (2016-08-15) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-13) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-11-22) [Support]
[running] com.wacom.TabletHelper.plist (2016-05-25) [Support]
[loaded] com.wacom.displayhelper.plist (2016-05-25)
User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
[running] com.spotify.webhelper.plist (2016-09-01) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Photo Stream URL SMLoginItem (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
Internet Plug-ins: ⓘ
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-09-24) [Support]
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-05) [Support]
QuickTime Plugin: 7.7.3 (2016-08-01)
Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-05) Outdated! Update
AdobePDFViewer: 10.0.0 (2015-01-12) [Support]
Default Browser: 601 - SDK 10.11 (2016-08-01)
Silverlight: 5.1.30514.0 - SDK 10.6 (2014-10-04) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2016-05-25) [Support]
JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-25) Check version
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-13) [Support]
Java (2016-03-25) [Support]
PenTablet (2016-07-24) [Support]
WacomTablet (2016-05-25) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
4% WindowServer
1% kernel_task
1% fontd
1% Creative Cloud
0% Adobe CEF Helper(3)
Top Processes by Memory: ⓘ
770 MB com.apple.WebKit.WebContent(7)
708 MB kernel_task
221 MB mdworker(8)
213 MB Safari
197 MB Dropbox
Virtual Memory Information: ⓘ
701 MB Free RAM
7.31 GB Used RAM (2.99 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Sep 5, 2016, 01:25:17 PM ~/Library/Logs/DiagnosticReports/suggestd_2016-09-05-132517_[redacted].crash
/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd
Sep 5, 2016, 01:19:42 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-09-05-131942_[redacted].cr ash
com.wacom.PenTabletDriver - /Library/Application Support/Tablet/PenTabletDriver.app/Contents/MacOS/PenTabletDriver
Sep 5, 2016, 01:19:33 PM Self test - passed
Sep 4, 2016, 10:42:16 PM /Library/Logs/DiagnosticReports/PopcornTime_2016-09-04-224216_[redacted].hang
/Applications/PopcornTime.app/Contents/MacOS/PopcornTime
Sep 3, 2016, 01:06:01 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-09-03-130601_[redacted].cr ash
Sep 2, 2016, 04:41:50 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-09-02-164150_[redacted].cr ash
Sep 2, 2016, 04:39:41 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2016-09-02-163941_[redacted].c rash
/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrash Daemon.app/Contents/MacOS/AdobeCrashDaemon
Sep 2, 2016, 04:39:41 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-09-02-163941_[redacted].cr ash
Sep 2, 2016, 02:44:39 PM /Library/Logs/DiagnosticReports/mds_2016-09-02-144439_[redacted].crash
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds
Part of the problem might be that you've got different Wacom drivers on your Mac. One of them is crashing frequently. It might be worth it to completely uninstall all Wacom stuff and reinstall the driver that is really necessary: http://www.wacom.com/en-us/support/faqs/drivers-software/how-do-i-uninstall-a-dr iver-on-mac-os-x
Furthermore, your hosts file shows 23 entries. If you haven't modified this file yourself, it probably is a good idea to restore it to its original state: https://discussions.apple.com/docs/DOC-8091
@ Esquared, thanks for the suggestion. Unfortunately this is only happening in Safari; Chrome is working fine. So I'm not sure drivers or software is to blame.
The drivers are crashing, so I'd try Esquared's advice.
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Thanks Eric. After creating a new user account I was able to use Safari normally. I went back to my original account and reset some settings in Safari and it is working normally so far as well.
You are welcome.
Safari 9.1.3 issues
